1. The certificate is non-exchangeable and non-refundable.
2. The certificate can be used as full or partial payment for an order.
3. If the order amount exceeds the certificate’s value, the difference must be paid by the customer.
4. If the order amount is less than the certificate’s value, the difference is not refundable.
5. The certificate is valid for 1 year from the date of purchase.
6. The certificate is non-refundable and cannot be replaced in case of loss.
7. Upon expiration, the certificate becomes invalid, funds are non-refundable, and unused certificates are canceled.

1. We guarantee the high quality of products and services in our restaurants.
2. If a defect or order discrepancy is found, the customer has the right to contact the restaurant administration.
3. Refunds are possible only in cases provided by applicable law and upon presentation of supporting documents.

1. This document is an official public offer from “Grupo Luini” and regulates the relationship between the company and its customers.
2. Placing an order on the website, by phone, or in a restaurant confirms the customer’s agreement with this offer.
3. The company has the right to change the terms of the offer without prior notice.

1. “Grupo Luini” respects the privacy rights of its customers and guarantees the protection of personal data.
2. The collected personal data (name, phone number, email) is used exclusively for order processing and service improvement.
3. We do not share personal information with third parties without the customer’s consent, except as required by law.
4. By using our website and services, you agree to this privacy policy.

For any questions regarding the terms of use, warranties, or privacy policy, please contact the restaurant administration.